Returns & Exchanges
At Plugable Technologies, we stand by the quality of our connectivity solutions and offer a 30-day satisfaction guarantee for all hardware purchases. If you are not completely satisfied with your product, we provide straightforward returns and exchanges to ensure your workspace remains fully functional.
Initiate Your Request
Contact our support team with your order number and the serial number of the device to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all cables, power adapters, and documentation that were included with the initial shipment.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of the tracking information.
Receive Refund or Replacement
Once our warehouse inspects the returned hardware, we will process your full refund to the original payment method or ship your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing